Política de reembolso

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at ben.hindle1@icloud.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to:

Looksmaxx Global, Grimshaw Street, Preston, Lancashire, PR1 3BW, United Kingdom

Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods such as beauty or skincare products. We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once accepted, place a new order separately.

UK Consumer Cancellation Rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, contact us at ben.hindle1@icloud.com within 14 days of delivery. Your item must be returned in its original, unused condition. Refunds will be issued within 14 days of us receiving the returned goods.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at ben.hindle1@icloud.com.